Animotive Kimodo — Refund Policy
Last updated: May 2026
This Refund Policy explains how refunds and credits are handled for Animotive Kimodo subscriptions and cloud generation services. It should be read alongside our Terms and Conditions and Privacy Policy.
Animotive Kimodo subscriptions and purchases are processed by Paddle, who acts as our Merchant of Record. This means Paddle handles payment processing and is responsible for managing statutory consumer rights, including any rights arising under applicable consumer protection law.
If a generation request fails due to a fault on our side — including server errors, model failures, or infrastructure issues — the Credits deducted for that request are automatically returned to your Credit balance. This happens without you needing to contact us.
No automatic Credit refund is issued for failures caused by invalid, unsupported, or malformed Customer Content (for example, unsupported prompt formats or requests that exceed generation limits).
If you believe Credits have been incorrectly deducted for a failed generation that was not caused by your input, please contact us at contact@animotive.com and we will investigate.
Subscription fees are charged in advance for each billing period. If you cancel your Pro Plan subscription, your subscription remains active until the end of the current paid billing period, after which your account reverts to the Free Plan. We do not issue refunds for any unused portion of a billing period on cancellation.
Credits not used before the end of a billing period or before account cancellation or termination are forfeited. We do not issue refunds or cash equivalents for unused Credits.
We may issue a full or partial refund of subscription fees in the following exceptional circumstances, at our discretion:
(a) Significant service failure — where the Cloud Generation Service has been substantially unavailable or non-functional for a material portion of your billing period due to factors within our control, and you have contacted us to report the issue;
(b) Billing error — where you have been charged an incorrect amount due to an error on our part.
If you believe either of the above applies, please contact us at contact@animotive.com within 30 days of the charge in question, providing your account email address and details of the issue. We will review your request and respond within 5 working days.
The Free Plan is provided at no charge. No refunds are applicable to Free Plan usage. Free Plan Credits expire at the end of each calendar month and are not redeemable for cash.
As Paddle acts as Merchant of Record for all transactions, statutory consumer rights — including any applicable cooling-off rights under UK or EU consumer protection law — are managed by Paddle in accordance with their terms of service. If you believe you have a statutory right to a refund, please contact Paddle directly via https://www.paddle.com or the billing contact details provided in your purchase confirmation email.
Nothing in this Refund Policy affects any statutory rights you may have under applicable law.
To request a refund under section 3.3, please contact us:
Email: contact@animotive.com Subject line: Refund Request — Animotive Kimodo
Please include your account email address, the date of the charge, and a description of the issue. We aim to respond within 5 working days.
We may update this Refund Policy from time to time. The most current version will always be available at https://kimodo.animotive.com/refunds. Continued use of the Services after any update constitutes acceptance of the revised policy.
Animotive Ltd 2 Crescent Gardens, Belfast, BT7 1NS Northern Ireland, United Kingdom Company No. NI663613 contact@animotive.com